Find answers about pre-orders, pre-order benefits, shipping and K Town membership.

Pre-orders and availability

When will my pre-order arrive?

Check the estimated arrival date (ETA) on the product page. Arrival dates are estimates. Special editions and items with pre-order benefits may arrive one to two weeks or more after the standard editions.

What does the PRE-ORDER ITEM badge mean?

The item is available to reserve before it arrives. Check the product page for the estimated arrival date and any details specific to that item.

Pre-order benefits

Can I choose which member I get for my pre-order benefit?

Unless the product listing says otherwise, pre-order benefits (POBs) are random. For in-store purchases and pickups, you’ll draw from the available benefits. For shipped orders, our team will select one at random.

Shipping and membership

Where do you ship?

We currently ship within Canada. See Shipping & Returns for our current policy.

How do membership points work?

Members earn 5% back in points and can redeem them online or in-store. See our Membership Program for details.

Still have a question? Contact us. For an existing order, please include your order number.